SUPPORT CORE

Mindron Client Help Center

Get operations advice, read training worksheets, or raise technical support tickets below.

Incident Backlog SLAs

Tickets are assigned severity codes according to contract rules.

Urgent (S1):Workspace offline. Entire business halt. Responded within 30 min (Enterprise).
Medium (S2):Module dysfunction. Work bottleneck. Responded in 2 hrs.
Low (S3):General configurations or training queries. Responded in 24 hrs.

Raise a Support Ticket

File detailed descriptions directly to operational diagnostics divisions.