For complex database setups, scale calibrations, or custom module deployments, our technical engineering division can assist you via secure remote desktop screening sessions.
1. Official Remote Desktop Clients
Please download the official setup packages for AnyDesk or UltraViewer directly from their certified platforms to coordinate screen-sharing logs with our team:
| Support Utility | Direct Download Link | Supported Platforms | Default Use Case |
|---|---|---|---|
| AnyDesk Remote Utility | Download Page → | Windows, macOS, Linux, Android | Standard remote debugging & terminal sessions |
| UltraViewer Client | Download Page → | Windows Client & Server | Alternative remote screen-sharing connection |
2. Setting Up SSH Tunneling
If direct screen-sharing is blocked by corporate firewall policies, local IT staff can establish a secure SSH port-forwarding tunnel to grant engineers temp access to local ERP instances:
# Establish port forward from target server to support portal
ssh -N -R 2222:localhost:22 support-gateway@tunnel.mindronerp.com -i /etc/mindron/support_key3. Connection Safety Rules
All remote support sessions must be supervised by your local IT staff. Mindron support technicians will never request master account passwords and all sessions are recorded for security reviews.