Refund & Cancellation Policy

Mindron ERP operates as a software-as-a-service (SaaS) subscription platform. All subscription packages (monthly or annual billing intervals) are charged in advance on a recurring schedule.

Prices are determined based on your selected module access (e.g., HRMS, Inventory Sync, Manufacturing Automations, Procurement billing parameters) and active user limits.

To verify module fit, we provide a 14-day free trial or sandboxed workspace loaded with sample databases. You do not need to register a payment card to open a sandbox. If you do not activate a paid subscription before the end of the trial period, your sandbox workspace will be frozen.

You can request to cancel your subscription at any time through your tenant administration dashboard settings, or by submitting a support ticket:

• Active Period Access: Following cancellation, your tenant remains active through the end of the currently billed cycle.
• Renewal Prevention: Cancellation prevents the subscription from renewing for subsequent cycles.
• Custom Setup Fees: One-time physical deployment setups, customized database migration services, or hardware bridge installation costs are non-refundable.

As we offer a fully functional sandbox environment to evaluate our modules prior to purchase, we do not generally issue retroactive refunds for completed billing cycles. However, we may evaluate exception requests under the following scenarios:

• Accidental Double-Billing: If you were charged multiple times for the same tenant subscription in error.
• Immediate Post-Renewal Requests: Yearly subscription renewal cancellations requested within 7 calendar days of the renewal date may be eligible for a prorated refund (minus processing charges).
• Unresolved Service Downtime: If server failures result in critical, continuous service outage lasting longer than 72 consecutive hours.

Approved refund requests are credited back to the original payment instrument used during subscription checkout.

Please allow 7 to 10 business days for the funds to reflect on your card or bank statement, depending on your financial institution's processing cycles.

To request a billing audit or file a formal refund inquiry, please open a billing ticket or reach out using the following details: